Prices

All our prices are in AUD (Australian Dollars). They are all inclusive of GST unless other wise specified. Prices are subject to change without notice.

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Special Offers

Occasionally we will run a special offer promotion. We reserve the right to terminate these offers at any time without notice. 

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Booking and Cancellation Policy

By making a booking, you agree to be bound by our booking, cancellations and payment policy..

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You must arrive at the clinic at least 10 minutes before your scheduled booking time to ensure that your appointment runs for the full duration of the appointment and that the appropriate consent forms are completed by you. If You are running late, we reserve the right to cut short your treatment time to ensure that our therapists are not late for their following appointments.

New clients booking an initial consultation (Consultation) will be required to make a non-refundable upfront payment to us of $100 (incl. GST) (Booking Fee) in order to secure the booking. This amount must be paid prior to your scheduled appointment and covers the cost of the initial consultation. Should you wish to book a consultation and treatment at the same time, you acknowledge that that we typically allow 1 hour and 30 minutes for this type of appointment.

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We require at least 24 hours of notice should you wish to cancel or reschedule your appointment.

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If you wish to reschedule or cancel your appointment, you must notify our clinic not less than 24 hours prior to your scheduled appointment. If you reschedule your appointment, your deposit will be redeemable at your next scheduled appointment, provided that you have given us at least 24 hours’ notice.  If you cancel your appointment, your deposit will be refunded, provided that you have given us at least 24 hours’ notice. If you fail to provide sufficient notice (being at least 24 hours), you will forgo your booking fee and you will not be able to redeem it at a later time.

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In the event that you fail to show up at your scheduled appointment, cancel or reschedule your appointment within 24 hours of your scheduled appointment, when a deposit has been pre-paid for the booking and there has been a late cancellation or no show, the deposit will be forfeited. This policy is to confirm your commitment to attending your scheduled appointment & to protect Skin Solution Canberra's interest in the incident of late cancellations or no shows.

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Thank you for being a valued client and for Your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all Skin Solutions Canberra clients.

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A notification reminder will be sent via email 72 hours prior to your scheduled appointment and an SMS will also be sent 48 hours prior to your scheduled appointment. We have allowed two reminders so that NO SHOWS do not occur. We understand that you may need to change your booking, and we kindly request that you provide us with a minimum of 24 hours to allow us enough time to offer that spot to another client, please phone the clinic on 0406 199 408 or email skinsolutionscanberra@outlook.com if you cannot make your booking.

* If our clinic booking policy is not suitable, we advise not going ahead with making a booking.

* For additional information Please read our Ethics Policy.

 

Ethics Policy

The Skin Solutions Canberra ethics policy has been put in place in the unfortunate and unforeseen circumstances; this involves things such as personal injury that prevents clients from getting to appointments, any other potential emergencies that are genuine and prevent clients from attending, or death, debilitating sickness or disease.

Examples of situations that are NOT acceptable & will result in the forfeiture of deposits;

• Forgetting appointments or "no showing".

• Last minute work roster changes.

• Mismanaging schedules or double booking.

• Running late & missing your appointment.

• Replying to our "Non reply" SMS reminder.

• Mild sickness such as colds/flu that do not prevent clients from attending work/events (we exercise caution & provide sufficient barriers to clients & staff).

*We do our best to accommodate last minute changes, however because of the high demand on our therapists we only provide a small window for genuine circumstances.

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Payment Policy

• We accept Eftpos, Visa, MasterCard, Cash, regrettably we don’t accept bank cheques.

• If you fail to pay for your service the day of your treatment or leave the premises without payment or knowledge of the therapist, you will forthwith be banned from the clinic and all future appointments will be immediately cancelled. In this circumstance Skin Fairy Clinic holds the rights to legally pursue this incident.

• Skin Solutions Canberra holds a refund policy in accordance with both Consumer Affairs and the Australian Competition & Consumer Commission. 

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MEMBERSHIP TERMS AND CONDITIONS

• All memberships have a minimum term of 3 months.

• Memberships can only be purchased after initial consultation in clinic

• All members get 10% off retail 

• All members get unlimited LED included in their membership (limit of one per day)

• Appointments are subject to availability, booking in advance is highly recommended 

• It is the client’s responsibility to ensure all appointments are within the timeframe on the membership. All treatments are forfeited if not used within the timeframe

• Memberships are not transferrable to other family members or customers

• Memberships are not refundable for change of mind. In the event of moving locations or medically contraindicated at least 30 days’ notice needs to be provided in writing to skinsolutionscanberra@outlook.com  

• In the rare event of cancellation, The services provided will be calculated against monies paid. If the amount paid exceeds value of treatments performed, the differing amount can be redeemed in store on appropriate services, products or gift vouchers. If services provided exceed money paid, the membership will be cancelled once the difference has been paid or you have the option to pay the remaining owing in one payment. 

• It is the clinics discretion to add, change and remove benefits and promotions that are included in the membership.

• In the event of a No Show to a booked appointment, that service for that month will be forfeited as per our booking policy

• Memberships can be placed on hold for events such as holidays or extenuating circumstances- a request for a hold is to be submitted in writing to skinsolutionscanberra@outlook.com

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