Prices

All our prices are in AUD (Australian Dollars). They are all inclusive of GST unless other wise specified. Prices are subject to change without notice.

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Special Offers

Occasionally we will run a special offer promotion. We reserve the right to terminate these offers at any time without notice.

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Cancellation Policy

At Skin Solutions Canberra, we understand that life happens and schedules may change. To ensure the smooth operation of our business and fairness to all clients, we have implemented the following cancellation policy:

1. Minimum Notice for Cancellations

• We require a minimum of 24 hours' notice for all appointment cancellations or rescheduling.

• Cancellations made less than 24 hours before your appointment will incur a cancellation fee (see below).

2. Deposit Requirements

• A minimum $50 deposit is required for all new clients when booking their first appointment.

• For existing clients, we require a card capture or a 25% deposit of the total service value when scheduling appointments.

3. Cancellation Fee

• If you cancel with less than 24 hours' notice or fail to attend your appointment, the deposit will be forfeited, or a cancellation fee equal to 25% of the service value will be charged.

• Cancellation fees must be paid in full before you can book any future appointments.

4. No-Show Policy

• Failure to attend an appointment without notice will be treated as a cancellation and subject to the above fees.

5. Refund Policy

• Refunds of deposits are available if cancellations are made with more than 24 hours' notice.

• Deposits will not be refunded for cancellations made less than 24 hours before the appointment.

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Thank you for being a valued client and for Your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all Skin Solutions Canberra clients.

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A notification reminder will be sent via email 72 hours prior to your scheduled appointment and an SMS will also be sent 48 hours prior to your scheduled appointment. We have allowed two reminders so that NO SHOWS do not occur. We understand that you may need to change your booking, and we kindly request that you provide us with a minimum of 24 hours to allow us enough time to offer that spot to another client, please phone the clinic on 0406 199 408 or email skinsolutionscanberra@outlook.com if you cannot make your booking.

* If our clinic booking policy is not suitable, we advise not going ahead with making a booking.

* For additional information Please read our Ethics Policy.

 

Ethics Policy

The Skin Solutions Canberra ethics policy has been put in place in the unfortunate and unforeseen circumstances; this involves things such as personal injury that prevents clients from getting to appointments, any other potential emergencies that are genuine and prevent clients from attending, or death, debilitating sickness or disease.

Examples of situations that are NOT acceptable & will result in the forfeiture of deposits;

• Forgetting appointments or "no showing".

• Last minute work roster changes.

• Mismanaging schedules or double booking.

• Running late & missing your appointment.

• Replying to our "Non reply" SMS reminder.

• Mild sickness such as colds/flu that do not prevent clients from attending work/events (we exercise caution & provide sufficient barriers to clients & staff).

*We do our best to accommodate last minute changes, however because of the high demand on our therapists we only provide a small window for genuine circumstances.

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Payment Policy

• We accept Eftpos, Visa, MasterCard, Cash, regrettably we don’t accept bank cheques.

• If you fail to pay for your service the day of your treatment or leave the premises without payment or knowledge of the therapist, you will forthwith be banned from the clinic and all future appointments will be immediately cancelled. In this circumstance Skin Fairy Clinic holds the rights to legally pursue this incident.

• Skin Solutions Canberra holds a refund policy in accordance with both Consumer Affairs and the Australian Competition & Consumer Commission. 

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MEMBERSHIP TERMS AND CONDITIONS

• All memberships have a minimum term of 3 months.

• Memberships can only be purchased after initial consultation in clinic

• All members get 10% off retail 

• All members get unlimited LED included in their membership (limit of one per day)

• Appointments are subject to availability, booking in advance is highly recommended 

• It is the client’s responsibility to ensure all appointments are within the timeframe on the membership. All treatments are forfeited if not used within the timeframe

• Memberships are not transferrable to other family members or customers

• Memberships are not refundable for change of mind. In the event of moving locations or medically contraindicated at least 30 days’ notice needs to be provided in writing to skinsolutionscanberra@outlook.com  

• In the rare event of cancellation, The services provided will be calculated against monies paid. If the amount paid exceeds value of treatments performed, the differing amount can be redeemed in store on appropriate services, products or gift vouchers. If services provided exceed money paid, the membership will be cancelled once the difference has been paid or you have the option to pay the remaining owing in one payment. 

• It is the clinics discretion to add, change and remove benefits and promotions that are included in the membership.

• In the event of a No Show to a booked appointment, that service for that month will be forfeited as per our booking policy

• Memberships can be placed on hold for events such as holidays or extenuating circumstances- a request for a hold is to be submitted in writing to skinsolutionscanberra@outlook.com